Implementation Engineer (Travel Sellers)

Purpose of the Role:

The Implementation Engineer ensures the successful deployment and integration of Amadeus products within customer environments. This role requires strong technical skills and experience in implementation processes, managing both new and existing projects, and supporting the technical team. The Implementation Engineer will analyze customer systems, identify actions for product integration, manage integration schedules, and document necessary adaptations.

In this role, the Implementation Engineer performs recurring delivery activities for defined Amadeus Travel Sellers products in accordance with agreed commercial priorities, enabling customers to access Amadeus functionality and content. These solutions present specific technical and functional aspects induced by the Amadeus architecture.

Main Responsibilities:

• Handle customer requests (work orders or GOT orders).
• Validate customer requests.
• Execute delivery activities as per defined processes.
• Perform relevant configuration and setup activities with follow-up processes.
• Ensure customer implementations occur within the specified time frame as per the customer contract and service level targets, advising of any delays in implementation timelines.
• Advise relevant parties on the installation requirements of products/solutions.
• Provide support to other implementation teams in areas of expertise.
• Provide support to sales or customer service in case of customer issues.
• Identify improvement opportunities and contribute to the optimization of assigned activities, ideally toward full automation.
• Contribute to quality improvement.
• Provide reporting on activities (KPIs).
• Document all procedures/methodologies that can be communicated to customers, internally, and to partners.

Relevant Work Experience:

• Proven experience in implementation, integration, technical project management, or any other relevant role.
• A good understanding of the airline or travel industry is highly regarded but not mandatory.
• Knowledge in programming or scripting languages, computer networking, firewall setup, or server-side configurations is highly regarded but not mandatory.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong technical and clear communication skills.
• Ability to propose innovative solutions and new working methods.
• Works autonomously and makes decisions based on informed judgment.
• Works collaboratively in a team environment across multiple regions/countries.
• Relevant degree or diploma in Computer Science or related field

What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion