āļ›āļĢāļ°āļāļēāļĻāļ‡āļēāļ™āļ™āļĩāđ‰āļŦāļĄāļ”āļ­āļēāļĒāļļāđāļĨāđ‰āļ§

Job Title

Amadeus Customer Service Representative

Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.

Common accountabilities:
  • Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
  • Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
  • Works with a moderate level of guidance and direction from manager.
Specific accountabilities:
  • Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
  • Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
  • Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
  • Provide Amadeus customers with updates on the status of critical problems.
  • Suggest improvements to Knowledge Solutions database.


Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

āļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ—āļĩāđˆāļˆāļģāđ€āļ›āđ‡āļ™
  • āđ„āļĄāđˆāļĢāļ°āļšāļļāļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ‚āļąāđ‰āļ™āļ•āđˆāļģ
āđ€āļ‡āļīāļ™āđ€āļ”āļ·āļ­āļ™
  • āļŠāļēāļĄāļēāļĢāļ–āļ•āđˆāļ­āļĢāļ­āļ‡āđ„āļ”āđ‰
āļŠāļēāļĒāļ‡āļēāļ™
  • āļšāļĢāļīāļāļēāļĢāļĨāļđāļāļ„āđ‰āļē
  • āļ›āļĢāļ°āļŠāļēāļŠāļąāļĄāļžāļąāļ™āļ˜āđŒ
āļ›āļĢāļ°āđ€āļ āļ—āļ‡āļēāļ™
  • āļ‡āļēāļ™āļ›āļĢāļ°āļˆāļģ
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 1
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 2
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 3
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 4
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 5
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 6
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 7
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 8
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 9
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 10
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 11
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āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ—

āļˆāļģāļ™āļ§āļ™āļžāļ™āļąāļāļ‡āļēāļ™:100-500 āļ„āļ™
āļ›āļĢāļ°āđ€āļ āļ—āļšāļĢāļīāļĐāļąāļ—:āļ‡āļēāļ™āļ§āļīāļˆāļąāļĒ / āļ‡āļēāļ™āļŠāļģāļĢāļ§āļˆ
āļ—āļĩāđˆāļ•āļąāđ‰āļ‡āļšāļĢāļīāļĐāļąāļ—:āļāļĢāļļāļ‡āđ€āļ—āļž
āđ€āļ§āđ‡āļšāđ„āļ‹āļ•āđŒ:www.amadeus.com
āļāđˆāļ­āļ•āļąāđ‰āļ‡āđ€āļĄāļ·āđˆāļ­āļ›āļĩ:1987
āļ„āļ°āđāļ™āļ™:4/5

Amadeus āļāļģāļĨāļąāļ‡āļāļģāļŦāļ™āļ”āļ­āļ™āļēāļ„āļ•āļ‚āļ­āļ‡āļāļēāļĢāđ€āļ”āļīāļ™āļ—āļēāļ‡āļ—āļĩāđˆāļŠāļģāļ„āļąāļāļŠāļģāļŦāļĢāļąāļšāđ€āļĢāļēāļ—āļĩāđˆ Amadeus Thailand āļ—āļļāļāļ§āļąāļ™āļ™āļĩāđ‰ āļ”āđ‰āļ§āļĒāđ€āļ—āļ„āđ‚āļ™āđ‚āļĨāļĒāļĩāļ—āļĩāđˆāļ‰āļĨāļēāļ”āļ‚āļķāđ‰āļ™āļ—āļļāļāļ™āļēāļ—āļĩ āļ­āļ™āļēāļ„āļ•āļ™āļąāđ‰āļ™āļˆāļķāļ‡āļ™āđˆāļēāļ•āļ·āđˆāļ™āđ€āļ•āđ‰āļ™āļĒāļīāđˆāļ‡āļāļ§āđˆāļēāļ—āļĩāđˆāđ€āļ„āļĒ āļ­āļ°āļĄāļēāļ”āļīāļ­āļļāļŠāđ€āļ›āđ‡āļ™āļœāļđāđ‰āđƒāļŦāđ‰āļšāļĢāļīāļāļēāļĢāđ„āļ­āļ—āļĩāļŠāļąāđ‰āļ™āļ™āļģāļ‚āļ­āļ‡āļŠāļēāļĒāļāļēāļĢāļšāļīāļ™āļ—āļĩāđˆāļĄāļĩāđ‚āļ‹āļĨāļđāļŠāļąāđˆāļ™ Next Generation āđāļĨāļ°āļāļēāļ™āļĨāļđāļāļ„āđ‰āļēāļ—āļĩāđˆāđƒāļŦāļāđˆāļ—āļĩāđˆāļŠāļļāļ”āļŠāļģāļŦāļĢāļąāļšāļĢāļ°āļšāļšāļšāļĢāļīāļāļēāļĢāļœāļđāđ‰āđ‚āļ”āļĒāļŠāļēāļĢ āļ‚āđ‰āļ­āđ€āļŠāļ™āļ­āļ”āđ‰āļēāļ™āđ„āļ­āļ—āļĩ ... āļ­āđˆāļēāļ™āļ•āđˆāļ­

āļĢāđˆāļ§āļĄāļ‡āļēāļ™āļāļąāļšāđ€āļĢāļē: At Amadeus Asia we encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression. Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate. Our employees at Amadeus come from a variety of bac ... āļ­āđˆāļēāļ™āļ•āđˆāļ­

āļŠāļģāļ™āļąāļāļ‡āļēāļ™āđƒāļŦāļāđˆ: 87/1 CAPITAL TOWER ALLSEASION PLACE FL. 21,23,24, 27 AND FL. 12 THANON WITHAYU
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āļŠāļ§āļąāļŠāļ”āļīāļāļēāļĢ

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āļ•āļģāđāļŦāļ™āđˆāļ‡āļ‡āļēāļ™āļ§āđˆāļēāļ‡āļ—āļĩāđˆāļ„āļļāļ“āļ™āđˆāļēāļˆāļ°āļŠāļ™āđƒāļˆ

āļ”āļđāļ‡āļēāļ™āļ—āļąāđ‰āļ‡āļŦāļĄāļ” >

āļ—āļĩāđˆ WorkVenture āđ€āļĢāļēāđƒāļŦāđ‰āļĄāļđāļĨāđ€āļŠāļīāļ‡āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ— āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ āđ€āļ­āđ€āļŠāļĩāļĒ āļˆāļģāļāļąāļ” āđ‚āļ”āļĒāļĄāļĩāļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļĩāđˆāđ€āļāļĩāđˆāļĒāļ§āļ‚āđ‰āļ­āļ‡ āļ•āļąāđ‰āļ‡āđāļ•āđˆāļ āļēāļžāļšāļĢāļĢāļĒāļēāļāļēāļĻāļāļēāļĢāļ—āļģāļ‡āļēāļ™ āļĢāļđāļ›āļ–āđˆāļēāļĒāļ‚āļ­āļ‡āļ—āļĩāļĄāļ‡āļēāļ™ āđ„āļ›āļˆāļ™āļ–āļķāļ‡āļĢāļĩāļ§āļīāļ§āđ€āļŠāļīāļ‡āļĨāļķāļāļ‚āļ­āļ‡āļāļēāļĢāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™ āļ‹āļķāđˆāļ‡āļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļļāļāļ­āļĒāđˆāļēāļ‡āļšāļ™āļŦāļ™āđ‰āļēāļ‚āļ­āļ‡āļšāļĢāļīāļĐāļąāļ— āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ āđ€āļ­āđ€āļŠāļĩāļĒ āļˆāļģāļāļąāļ” āļĄāļĩāļžāļ™āļąāļāļ‡āļēāļ™āļ—āļĩāđˆāļāļģāļĨāļąāļ‡āļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļšāļĢāļīāļĐāļąāļ— āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ āđ€āļ­āđ€āļŠāļĩāļĒ āļˆāļģāļāļąāļ” āļŦāļĢāļ·āļ­āđ€āļ„āļĒāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™āļˆāļĢāļīāļ‡āđ† āđ€āļ›āđ‡āļ™āļ„āļ™āđƒāļŦāđ‰āļ‚āđ‰āļ­āļĄāļđāļĨāļˆāļĢāļīāļ‡āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ„āļ­āđ€āļāļĩāļĒāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļŠāļđāļāļēāļĢāđŒāļŠāļ•āļīāđŠāļāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ”āļąāļšāđ€āļšāļīāđ‰āļĨ āļžāļĩāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ WorkVenture Technologies