Job Description

• Represent a good image of the shopping mall and company
• Supervise team members in delivering beyond expectation service standards
• Manage the smooth operation at service counters including
  - Queue Management
  - Operational Issue Resolution
  - Service Accuracy
  - Documentation and Stock Management
  - Promotion & Rewards Management
  - Team Coordination
• Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers
• Promote company initiatives
• Support other teams during activities and events

Functional Skills & Experiences

• 3-5 years experience in customer service which at least 1 year in supervisor role
• Experience in customer complaint management
• Competence in Computer & Digital Literary (Email and Intermediate MS Excel)
• Familiar with application & program usage
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Hours of operation : 5 working days per week