PRIMARY RESPONSIBILITIES :

• To ensure all teams have up to date information prior to each service
• To answer the telephones promptly, courteously and following the relevant judging standards
• To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director
• To pass all special guest requirements to the relevant department required to act upon them
• To accurately take and process all cancellations and amendments
• To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival
• To accurately file all correspondence relating to reservations processed
• To welcome guests with warmth and courtesy according to required standards
• To assist guests with their belonging and ensure that they are returned without delay
• To observe and to anticipate guest’s needs
• Glean personal and relevant information relating to VIP guests
• To support the management ensuring a smooth, pleasant and efficient service
• To use up selling techniques to exceed guest expectations and increase revenue
• To ensure that the manager is kept informed of all guest comments and complaints
• To create personalised menu
• To assist with the service when required in the lounge and restaurant – offering a knowledgeable and friendly service.
• To revise floor plan and check floor is set correctly
• To use the booking sheet to check name, and refer to guests appropriately
• To set up and to maintain a nice working area
• To follow opening / closing duties to required standards
• Other duties as assigned by superiors

COMPETENCIES :

• Organized the seating
• Knowledge –Standards of service, reservation practices, customer engagement.
• Hospitality
• Fluency in Thai & English, conversational ability in one other Asian language preferred

QUALIFICATIONS :

• Previous experience in similar role 5 years
• F&B background

Located in Rajchaprasong area