Job Descriptions:

• Oversee the digital infrastructure, platforms, and technologies supporting various business operations.
• Implement and optimize digital processes to enhance operational efficiency.
• Ensure the integration of digital solutions across different departments for seamless operations.
• Develop and implement strategies to enhance the after-sales service experience for customers.
• Oversee the post-purchase customer support process, including product maintenance, repairs, and warranty services.
• Establish and maintain service level agreements (SLAs) to meet customer satisfaction goals.
• Develop and execute the organization's project management strategy in alignment with overall business objectives.
• Prioritize and select projects based on strategic goals and resource availability.
• Develop and execute the organization's project management strategy in alignment with overall business objectives.
• Prioritize and select projects based on strategic goals and resource availability.

Qualifications:

• Bachelor’s degree or Master’s degree in Business management, International Business, Marketing and Project Management
• Minimum 7-10 years of hands-on experience in Retail operation or customer relationship management area
• Minimum 5 years in e-commerce platform is a plus
• Minimum 5 years in project management platform is a plus
• Strong background or experiences in business planning, managing the business commercial deals
• Experience in Fraud would be a plus
• Strong entrepreneurial mindset
• Proven critical and analytical thinking skill
• Communication skill with excellent English proficiency
• Desired Skills: Negotiation and persuasion skill, organization skill, impeccable presentation and interpersonal skill and strong leadership skill