Description

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues
• Knowledge in MS O365, installation and troubleshooting
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support
• IT Asset Inventory Management
• IT Purchasing Management experience
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide
• Performs other related duties as assigned

Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Internship period: Minimum to commit 4 months or more
• Full Time Working Arrangement Internship
• Ability to identify, research, and resolve technical problems
• Flexible with change, work well under pressure and in a fast-paced environment
• Basic knowledge of windows OS and mac OS
• Self-motivated; work well independently and with a team
• Strong communication (verbal & written) & customer-service skills
• Strong work ethic and attention to detail