What you´ll do

• Provide expert product recommendations, customized applications, and demonstrations to customers, while troubleshooting issues as needed.
• Consult with customers to offer tailored solutions that deliver value for their specific use cases.
  Conduct on-site technical visits, including meetings, audits, and demonstrations, ensuring all activities are documented in CRM and LIM systems.
• Utilize application equipment to enhance customer processes related to adhesives, providing effective solutions.
• Gather customer feedback to optimize service quality and identify new sales opportunities for colleagues.
• Report quality issues and customer claims to the appropriate internal teams (including CCMS/CAPRIS).
• Improve customer experience by optimizing automated interactions and enhancing remote engagement.
• Identify and implement opportunities to add customer value through remote tools (e.g., AR, VR).
• Oversee laboratory sample work, prioritizing tasks and communicating technical results to customers.
• Deliver product application training and technical coaching to field sales teams and customers.
• Serve as a liaison, collaborating with internal teams such as Sales, Marketing, Product Development, Innovation, and Technical Services.
• Promote internal innovations and best practices across different customer accounts.

What makes you a good fit

• Technical Expertise: Strong experience in ADP and Albert Digital Tools to support advanced technical solutions and optimize customer interactions.
• Operational Excellence: Proven track record in Lean Management, Process Excellence, and Project Management to streamline processes, drive efficiencies, and ensure top-quality results.
• Quality and Risk Management: Expertise in Quality Management and Risk Assessment to identify and mitigate potential risks while ensuring the highest standards of performance.
• Collaboration and Training: Skilled in preparing Training Programs, fostering collaboration across cross-functional teams, and delivering training to both field sales teams and customers.
• Business Acumen: Solid foundation in Finance, Marketing, and Sales, ensuring a strategic approach to customer needs and internal collaboration that drives business growth.
• Customer-Centric Focus: Strong ability to leverage digital tools and customer feedback to continuously enhance the customer experience, optimize service delivery, and identify new opportunities for growth.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid and work from anywhere policies
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Medical Coverage for employees and eligible dependents
• Provident Fund
• Annual Physical Examination for employees
• Discounts on company products

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.