ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Full accountability to develop key strategic distribution initiatives to deliver all business plan KPI - APE, VNB, Manpower, Active Ratio and Case size and rate.
• Develop strategies to increase insurance penetration across SCB from Wealth/ Branch/ SME/ Direct Sales and help Head of Sales with the roll out of these strategies to the field.
• Analyze sales trends and momentum to recommend and develop sales tactical campaigns to drive maximum Insurance sales across Wealth/ Branch/ SME/ Direct Sales of SCB.
• Represent Bancassurance to engage with SCB senior executives to chair strategic development meetings to formulate and execute distribution strategies with effective field execution plan whilst aligning with company directions.
• Lead the full project development and implementation of the FWD flagship digital program FWD Affiliate to SCB .
• Lead the channel s support function initiatives and discussions including Underwriting, Operations, IT, Distribution Strategy Support to help improve turnaround times, policy issuance, create synergy and enhance efficiency and effectiveness.
• Bachelor's degree in any field, MBA preferable.
• Certification / License Project Management certification is preferred.
• Working Experience Minimum 7 Years experience in distribution strategy, project management and process improvement in life insurance industry especially related to Agency and Bancassurance. Management consulting experience is an added advantage.

ประเภทงาน:

งานประจำ

• Act as a business partner and key contact to the employees, people managers and business leaders in the assigned functions on people tasks and processes.
• Execute People initiative and agendas in alignment with People strategies and directions. Provide consultancy advice to people managers on any people related issues.
• Execute and provide recommendations on People initiatives, policy, agendas to assigned functions in support of business plan and strategies and align with People strategies and directions.
• Manage request, approval and documentations of end-to-end staffing processes - hiring, transfer, promote, restructure, resignation - cooperate with People Business Partner Supporter and related parties to ensure data accuracy and processes are complied with procedure and SLA.
• Manage and monitor organization structure, headcount and manpower of assigned functions. Ensure accuracy of employee data and people dashboards/ reports.
• Manage new joiner onboarding, coordinate with line managers and related parties to prepare for first day orientation and ensure completion of probation assessment by timeline.
• Execute and provide guidance to employees, people managers and business leaders in managing their performance management cycle - goals setting, check-in, performance conversation, performance appraisal and Performance Improvement Plan (PIP).
• Facilitate talent identification and ensure quality of talent pipeline. Monitor the talent development and career progression.
• Ensure positive employee experience and engagement of assigned functions via execution of employee engagement actions.
• Provide consultancy advice and perform for disciplinary actions, manage and solve employee relations issues, cooperate with related parties and involve in investigation (if necessary).

ทักษะ:

Product Development, Research, English

ประเภทงาน:

งานประจำ

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• To be in charge of the Fraud Data Analytic system and using on daily operation for proactive monitoring and analyzes the data, providing the potential leads for investigators to investigate for possible fraud in order to prevent customers being the victims and prevent company being sued by customers and regulators.
• To lead the proactive investigation by using Analytic system for enterprise project.
• To interview the policyholder and gather evidences in field investigation.
• To translate investigation cases and weekly incident reports from Thai to English.
• To review English investigation cases, translate FRC s pack, regulations and FRC or fraud related documentation.
• To facilitate and present the cases in FRC in the absence of Head of CIS.
• To take minutes during the FRC meeting and draft minutes and submit to Head of CIS.
• To provide FRC s resolution to investigation team.
• To be in charge and review all FRC and CIS s reports to internal and external parties.
• To be key contact point for FRC management internally and externally.
• To attend meeting with FRC members.
• To investigate Freelook cases.
• Adhoc assignments as necessary.

ประเภทงาน:

งานประจำ

• Create portfolio performance reports required in TOR and guidelines to inform PGC members of key deviations from expected.
• Monitor and track approval conditions (from local or Group office) of new, revamped or shelved products and help to propose action plan.
• Provide regular reports with analysis and help to propose action plan about product portfolio (including key products and customer segmentation/needs) and deviations from Business plan.
• Help to provide Annual Product Portfolio Review (APR) as well as Medical Annual Product Portfolio Review (MAPR).
• PAR and internal approval process.
• Coordinate with other departments on all product aspects.
• Deliver PAR with quality and within timeline.
• Follow up and coordinate with Group Office for quick product approval.
• Assist to provide experience analysis as initial proposed assumption such as loss ratio.
• Review the pricing model both Prophet and Excel.
• Analyze and review the profitability and sensitivity results with reasonable sense check.
• Prepare OIC documents and approval.
• Coordinate to consult with OIC for new product before send to approve in order to shorten approval time. Maintain and keep relationship, follow up with OIC.
• Perform any other tasks assigned by Lead of Group Pricing and Portfolio Management.

ทักษะ:

Social media, Social Media Management, Digital Marketing

ประเภทงาน:

งานประจำ

• Comprehensive Strategy Development: Develop and execute robust digital media strategies that align with overall business goals, targeting the right audience segments.
• Media Planning & Optimization: Lead media planning, buying, and continuous optimization efforts, including performance analysis to maximize ROI.
• Vendor & Platform Management: Collaborate with media vendors and platforms to negotiate rates, secure placements, and ensure the smooth execution of media buys..
• Digital Campaign Management &Content Creation.
• Campaign Execution: Execute innovative digital campaigns designed to build online brand awareness, drive audience consideration, and meet KPIs.
• Engaging Content Development: Craft, manage, and distribute compelling content that aligns with the brand s voice and resonates with the target audience across various digital platforms.
• Social Media Management.
• Strategic Social Engagement: Oversee the company s social media presence, ensuring consistent and impactful engagement. Develop social media campaigns, manage communities, and monitor metrics to optimize performance.
• Trend Monitoring: Stay ahead of social media trends, tools, and best practices to keep the brand s presence dynamic and relevant.
• Bachelor degree in marketing, communication or any areas in the fields.
• Certification / License: Certified Google analytic, Etc.
• At least 5-7 years of work experience in social media management or digital marketing, with a proven track record of success.
• Strong understanding of social media platforms with proficiency in social media management tools and analytic platforms.
• Experience in paid media advertising and campaign management.
• Excellent written and verbal communication skills, with a creative flair for developing engagement content.
• Ability to manage multiple projects and deadlines in a fast-paced environment.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Single License, Service-Minded, Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Service mind, customer service and positive thiniking.
• Able to work in shift / flexible time.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Amazon AWS, Cloud Computing, Google Cloud Platform, English, Thai

ประเภทงาน:

งานประจำ

• Execute, Design and maintain system IT Infrastructure with proper configuration with industry best practice.
• Drive and ensure comply all corporate or government standard and policy.
• Drive and maintain system services including both on-premises and cloud-based devices. (Hardware and Software).
• Identify and performs complex troubleshooting skill to reduce system downtime to support business continuity.
• Plan and execute vulnerability fixing on all Systems & Cloud Infrastructure.
• Study new IT technology to deliver the best IT solution to support business initiative operation. (Such as Containerize (K8S), Cloud technology, etc.).
• Drive, exercise and prepare IT DRP (Annually basic).
• Drive, maintain and ensure IT asset management are up to date.
• Forecast and analyze annually capacity planning.
• Prepare and submit proper IT budget during budgetary period.
• Supervise or train Cloud technology to Server Team to build up cloud knowledge of the IT Infrastructure team members.
• Accomplish service request and project with agree SLA or project timeline.
• Coordinate with vendor to deliver the best IT System Infrastructure.
• Bachelor s Degree in Computer Science or IT related fields.
• Prefer Certified Microsoft, AWS or equivalent IT industry certificate.
• Minimum 5-8 years of experience in System and Cloud Infrastructure.
• Excellent communication in both Thai and English.

ทักษะ:

Business Statistics / Analysis, Data Analysis, Management, English

ประเภทงาน:

งานประจำ

• Develop, implement, and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks.
• Identify trends and opportunities through analysis of complex datasets, supporting by insights from sales team, for decision making by partners and organizational stakeholders.
• Create and maintain rich interactive visualizations to present insights and analysis to related stakeholders.
• Design best-practice reports based on data mining, analysis, and visualization for tracking purposes.
• Prepare sales performance update, insight, and analysis in required format for sale performance discussion forums.
• Ensure up-to-date contents and information provided, relating to current strategic plan and focus.