ทักษะ:

Scrum, English

ประเภทงาน:

งานประจำ

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Bachelor s or Master s degree required with any fields background.
• Preference for project management training and/or certification.
• At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
• Background in cloud AWS or related is preferred.
• Experience in supervising and coaching subordinates.
• Excellence communication in both Thai and English.

ทักษะ:

Product Development, Research, English

ประเภทงาน:

งานประจำ

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

ทักษะ:

Single License, English

ประเภทงาน:

งานประจำ

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

ประเภทงาน:

งานประจำ

• Provide guidance of Omne application to customer.
• Provide guidance of insurance policy, CUBE, Smartplus to customer.
• Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
• Any service required at branch location to maintain productivity and quality service.
• Receive and process all requests such as record application information, scan documents, register documents.
• submission etc. Control Temporary receipt s usage of agents to comply with company guideline.
• Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
• Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
• Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
• Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

ประเภทงาน:

งานประจำ

• Perform daily and monthly insurance transactions both manual booking and text file from related under responsible areas system within timeline and reach 100% accuracy.
• Detect the error on GL booking transactions for all monthly closing transactions in part of all insurance transactions both STAT and IFRS which related under responsible areas.
• Supervise and response back on coming from Operations team, Sales channel and related functions to the service providing to policyholder, sales compensation within agre ...
• Solving issue/problem that occurs under responsible areas by getting a bit advise from direct manager.
• Account reconciliation.
• Perform reconciliations on major accounts that need to be prepared, finding the root cause of the un-reconciliation item including clear long outstanding according to the company policy and procedure related under responsible areas Analysis and control long outstanding balance by gathering reasons including advise some control need to related functions.
• Initiative.
• Contribution for assigned any projects that company or function initiate to support the completion of assigned within action plan and timeline.
• Advise and recommend in order to improve the existing procedures.
• Be a key information to submit data to external Auditor and providing / clarify information for external Auditor.
• Participate and initiate in the automate work flow for supporting the new company initiate.
• Team management.
• Self motivation and productive team payer.

ประเภทงาน:

งานประจำ

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Review claims history for all health riders and AI before due date, 30 days in advance and consider non-renewal or copayment based on the review and ensure timely and accurate processing claims for decision-making.
• Process voiding policies upon discovering material misrepresentation or non-disclosure and ensure this process is completed within 30 days of identifying the issue.
• Maintain through documentation of the voiding process and reasons for policy voidance.
• Collect and analyze data on non- renewal and voided policies.
• Highlight trends, insights, and recommendation based on the collected data.
• Conduct through investigations of suspicious claims, including reviewing documentation and coordinating with the relevant stakeholders.
• Prepare detailed reports on findings and actions taken.
• Present reports and recommendations to senior management as required.
• Provide insights and recommendations for improving fraud detection strategies.
• Assist in developing and implementing rules and guidelines to improve the detection and prevention of fraudulent claims.
• Gather, analyze, and interpret relevant data to inform decision-making processes, ensuring that decisions are based on accurate and comprehensive information.
• Monitoring the impact of rule changes on STP rates and making further adjustments as needed.
• Bachelor or Master degree with medical background.
• The Professional Nursing and Midwifery License or another related Medical License LOMA or ICA is a plus.
• At least 5-10 years experienced in health claims.
• Experience in dealing with hospital, reinsurer, complaint clarification and negotiation at OIC and other external firms is required.
• Experience of the co-project / team member or system enhancement.

ทักษะ:

Accounting, Research, Financial Reporting

ประเภทงาน:

งานประจำ

• Make initiatives of Investment team happen and implemented as per agreed timeline.
• Interact with all relevant party/vendor e.g. group office, external consultant to drive project implementation into success.
• Research and provide any information to support new investment asset/ new initiative FWD investment strategy.
• Ensure key controls around area of investment operation and accounting are properly designed and established to assure end to end internal workflow can be run through efficiently.
• Review local statutory financial reporting related to investment to ensure accuracy and timely submission. Coordinate with related departments to accomplish financial reporting process related to Investment.
• Work closely with other divisions to understand, facilitate Unit linked business and involved to propose solution for improving workflow efficiency.

ทักษะ:

Salesforce

ประเภทงาน:

งานประจำ

• Responsible to management the needs of Partners, Sales team and distribution support for issue reported and provided solution for NB Process and related.
• Organize resources to do quality check of NB process such as Counteroffer for CL, money remaining remaining from settlement, source of payment, assignee for CL etc.
• Evaluate the new business process with effected with Underwriting SLA such as AFI, changing the application information.
• Reconcile information to ensure correctness and accuracy.
• Monitor and Handle NB Process inquiry service from call center, sale support team, sale distributors via Salesforce, e-mail and MS team.
• Be able to promptly address the issue in new business process and make quick decision to resolve problem effectively.
• Negotiate to fully enable the solution that create best practice and supports specific business requirement with IT and related functions.
• Build relationship and develops partnership with sales team/sales support to drive the collaborative achievement of production targets.
• Manage all cancellation process payment transactions of new business premium refund to customers within SLA and be accurate.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Full accountability to develop key strategic distribution initiatives to deliver all business plan KPI - APE, VNB, Manpower, Active Ratio and Case size and rate.
• Develop strategies to increase insurance penetration across SCB from Wealth/ Branch/ SME/ Direct Sales and help Head of Sales with the roll out of these strategies to the field.
• Analyze sales trends and momentum to recommend and develop sales tactical campaigns to drive maximum Insurance sales across Wealth/ Branch/ SME/ Direct Sales of SCB.
• Represent Bancassurance to engage with SCB senior executives to chair strategic development meetings to formulate and execute distribution strategies with effective field execution plan whilst aligning with company directions.
• Lead the full project development and implementation of the FWD flagship digital program FWD Affiliate to SCB .
• Lead the channel s support function initiatives and discussions including Underwriting, Operations, IT, Distribution Strategy Support to help improve turnaround times, policy issuance, create synergy and enhance efficiency and effectiveness.
• Bachelor's degree in any field, MBA preferable.
• Certification / License Project Management certification is preferred.
• Working Experience Minimum 7 Years experience in distribution strategy, project management and process improvement in life insurance industry especially related to Agency and Bancassurance. Management consulting experience is an added advantage.