ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Full accountability to develop key strategic distribution initiatives to deliver all business plan KPI - APE, VNB, Manpower, Active Ratio and Case size and rate.
• Develop strategies to increase insurance penetration across SCB from Wealth/ Branch/ SME/ Direct Sales and help Head of Sales with the roll out of these strategies to the field.
• Analyze sales trends and momentum to recommend and develop sales tactical campaigns to drive maximum Insurance sales across Wealth/ Branch/ SME/ Direct Sales of SCB.
• Represent Bancassurance to engage with SCB senior executives to chair strategic development meetings to formulate and execute distribution strategies with effective field execution plan whilst aligning with company directions.
• Lead the full project development and implementation of the FWD flagship digital program FWD Affiliate to SCB .
• Lead the channel s support function initiatives and discussions including Underwriting, Operations, IT, Distribution Strategy Support to help improve turnaround times, policy issuance, create synergy and enhance efficiency and effectiveness.
• Bachelor's degree in any field, MBA preferable.
• Certification / License Project Management certification is preferred.
• Working Experience Minimum 7 Years experience in distribution strategy, project management and process improvement in life insurance industry especially related to Agency and Bancassurance. Management consulting experience is an added advantage.

ประเภทงาน:

งานประจำ

• Provide guidance of Omne application to customer.
• Provide guidance of insurance policy, CUBE, Smartplus to customer.
• Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
• Any service required at branch location to maintain productivity and quality service.
• Receive and process all requests such as record application information, scan documents, register documents submission etc. Control Temporary receipt s usage of agents to comply with company guideline.
• Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
• Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
• Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
• Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

ประเภทงาน:

งานประจำ

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.

ทักษะ:

Risk Management

ประเภทงาน:

งานประจำ

• Support process in IT audits. Prepare audit reports for review by Senior and Head of Internal Audit. Communicate findings and areas for improvement to the Executive Committee in weekly status update meetings and exit meetings.
• Plan and execute IT audit projects in accordance with audit methodology and departmental standards to ensure quality of work completed.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Manage/ assist in IT projects within time budgets, target dates and escalate any timing problems or budget over.
• Understand and agree with management the risks being managed by business unit.
• Prepared IT audit reports, including executive summary and rating of adequacy of risk management, making practical and value-added recommendations to improve risk management practices and the efficiency and effectiveness of operations, audit reports are to be clear, concise and well-organized, and issued within departmental service standards.
• Assist the development of the three- year audit plan and the annual plan by performing IT risk assessments with 2nd line, 1st line Executive Management and other key stakeholders.
• Utilize technology to improve effectiveness and efficiency of audit process.
• Assist business unit management by providing risk management consulting and risk management education and training.
• Actively participates in departmental initiatives.
• Perform integrated audits to add more value on business audit emphasizing on IT areas such as digital processes, digital distribution, technology risks.
• People Management.
• Support the team of IT audit professionals or technical specialists to ensure that audit activities are conducted to high standards of accuracy, rigor, and credibility and according to relevant regulations and industry standards.

ประเภทงาน:

งานประจำ

• Assess and approves with respect to both new and referred claim cases include special request regarding the given authority.
• Facilitate the recommendation to higher authority assessor.
• Capture the claim information and benefit payment into the system as required to ensure the accurate payment to the claimant.
• Monitors and take action on self pending of claim every 15 days.
• Participate into system & process improvement or other assignments from managers to deliver results as expected within the timeline.
• Contributes to update the claim assessment guideline.
• Update the business continuity plan per assignment.
• Make commitment of personal development plan and deliver as promised.
• Engage with the company activities and contributes as a good team player to deliver the highest team performance.

ประเภทงาน:

งานประจำ

• Perform daily and monthly insurance transactions both manual booking and text file from related under responsible areas system within timeline and reach 100% accuracy.
• Detect the error on GL booking transactions for all monthly closing transactions in part of all insurance transactions both STAT and IFRS which related under responsible areas.
• Supervise and response back on coming from Operations team, Sales channel and related functions to the service providing to policyholder, sales compensation within agre ...
• Solving issue/problem that occurs under responsible areas by getting a bit advise from direct manager.
• Account reconciliation.
• Perform reconciliations on major accounts that need to be prepared, finding the root cause of the un-reconciliation item including clear long outstanding according to the company policy and procedure related under responsible areas Analysis and control long outstanding balance by gathering reasons including advise some control need to related functions.
• Initiative.
• Contribution for assigned any projects that company or function initiate to support the completion of assigned within action plan and timeline.
• Advise and recommend in order to improve the existing procedures.
• Be a key information to submit data to external Auditor and providing / clarify information for external Auditor.
• Participate and initiate in the automate work flow for supporting the new company initiate.
• Team management.
• Self motivation and productive team payer.

ทักษะ:

Accounts Payable, Compliance, Accounting

ประเภทงาน:

งานประจำ

• Review accounts payable transactions, other related expense, CAPEX and tax to ensure the payment transactions are accurate, timely deliver, and compliance with accounting policy, Thai GAAP and IFRS.
• Audit expense report for compliance with company's policies and process expense report payment request generation.
• Proactively engage with internal team and Group Office for CAR approval process.
• Review the control of payment in PTP to ensure the operations are smoothly and initiate to improve working process.
• Manage relevant account reconciliations on a timely basis.
• Lead to generate IFRS17 expense allocation to ensure booking OPEX/CAPEX, allocation, reclassification related to IFRS17/TFRS17 are done properly per GAAPs.
• Support on queries on incurred OPEX / CAPEX to understand impact to CSM of each group of product by each cohort.
• Initiate and implement improvement for coming faster close.
• IFRS17 project.
• Support Gemini and IPO and ICFR per group office requirement.
• Prepare report required by management and support auditors.
• Coordinate with Revenue department for any tax to audit.
• Involving to new project and enhancing system in the part of
• Payment.
• Proactively engage with internal and external teams and address their needs and queries.
• Take full managerial role in managing own team by building people engagement through communication, recognition, learning, and development.
• Help department head establish a continuous improvement culture within the team.
• Play a leading role in team meetings, team building activities and knowledge sharing sessions.
• Support ac-hoc assignment where required.

ทักษะ:

Product Owner, Software Development, English

ประเภทงาน:

งานประจำ

• Collaborate with internal and external stakeholders to develop and execute project and/or product roadmaps.
• Work closely with project members in providing leadership and acting as a primary communicator to link among the teams as well as organizing the teams performance and project activities, such as project decision making and buy-in from the stakeholders.
• Prioritize and maintain the sprint backlog together with relevant documents for assigned project products with the aim of balancing the requirements of stakeholders and ...
• Stay up-to-date with AI and Generative AI technology in order to educate related parties, define opportunity statement, adopt innovations and improve business operations timely in the company.
• Provide unified direction and be accountable for the success of the projects as a frontman or center of Gen AI initiatives development cycle.
• Propose the methodology to measure business impacts and present benefit realization as a result of Gen AI innovations and projects.
• Gather user feedback, identify areas of improvement, and continuously evaluate the performance and impact from AI models.
• Bachelor degree in any areas (IT or technical field is a plus).
• Certification / License in ECBA, CCBA, CBAP or other Business Analysis certification is a plus.
• At least 5 years of work as a business analyst in IT related filed and at least 2 years on agile software development teams.
• Experience in insurance industry is preferred.
• Excellence communication in Thai and English.

ทักษะ:

Automation, Software Development

ประเภทงาน:

งานประจำ

• Responsible in driving full automation of Business Process, Software QA and Requirement automation with practice.
• Participate in related activity to establish effective automation solution to the business.
• Take a lead role to coordinate and implement processes to deliver automation pipeline which runs automatically with all application/systems.
• Create knowledge base and perform knowledge sharing to drive organization upon automation capability.
• Integrate proper technology to create effective communication and operation.
• Ensure productivity related to automation to be delivered with high velocity.
• Perform activities assigned by supervisor.
• Bachelor s Degree in computer science, computer engineer or computer related field .
• Minimum 2 years experience in Life insurance. Experience in Software Development.
• Minimum 1 years experience in software-based automation.
• Experienced Automation development, Robot Framework, Jmeter, Cucumber, UiPath and CI/CD Tools knowledge.
• Agile working experience preferred.
• Total minimum 5 years experience in IT field.
• Good communication in Thai and Engish.
• Able to work under pressure and tight deadline.