ทักษะ:

Product Development, Research, English

ประเภทงาน:

งานประจำ

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

ทักษะ:

Single License, English

ประเภทงาน:

งานประจำ

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

ทักษะ:

PowerShell, Python, English

ประเภทงาน:

งานประจำ

• Design, operate and maintain IT system and Infrastructure on both private cloud and public cloud in accordance with FWD standards and policies.
• Work with project owner and stakeholders to support an application hosted at on-premise data centers and public cloud providers.
• Consult with project owner and stakeholders on deployment design, implementation, monitoring and optimization within cloud platforms.
• Take a hands-on role in automating infrastructure migration to cloud environments.
• Develop scripts to automate standard activities (ie. PowerShell, Python).
• Develop, document, make recommendations, and communicate plans for investing in IT cloud infrastructure, including analysis of cost reduction opportunities.
• Anticipate, mitigate, identify, respond to, and resolve problems affecting cloud systems performance, efficiency, and availability.
• Complete all vulnerability fixing are on time and align with group policy.
• Bachelor s Degree in Computer Science or IT related fields.
• Prefer Certified Microsoft, Azure, AWS or equivalent IT industry certificate.
• Minimum 3-5 years of experience in IT Infrastructure and Cloud Infrastructure.
• Excellence communication both Thai and English.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Sales, Creative Presentation, Microsoft Office

ประเภทงาน:

งานประจำ

• ติดต่อและประสานงานติดตามลูกค้าตามรายนามที่ได้รับมอบหมาย เพื่อนำเสนอกลุ่มผลิตภัณฑ์การเงิน หรือผลิตภัณฑ์ในเครือของบริษัท ผ่านทางระบบโทรศัพท์และช่องทางอิเล็กทรอนิค ต่างๆ ตามที่บริษัทกำหนด.
• ประสานงานกับฝ่ายปฏิบัติการและ (Operation).
• นำเสนอและให้ข้อมูลผลิตภัณฑ์และการบริการต่างๆของบริษัทในเครือ.
• เข้าร่วมกิจกรรมส่งเสริมการขายต่างๆ นอกสถานที่ของบริษัท (ต่างจังหวัด บ้างเป็นบางครั้งแต่ส่วนใหญ่อยู่ กทม).
• จบการศึกษาระดับ ปวส หรือปริญญาตรี ขึ้นไป.
• ไม่จำกัดเพศ อายุ 22 -38 ปี.
• มีความขยันและรับผิดชอบงาน ให้ทันตามกรอบเวลาที่กำหนด.
• มีความมุ่งมั่น และใฝ่ศึกษาเรียนรู้อยุ่ตลอดเวลา.
• มีมนุษยสัมพันธ์ที่ดี และ สามารถทำงานร่วมกับผู้อื่นได้ดี.
• สามารถใช้งานโปรแกรมคอมพิวเตอร์พื้นฐานได้ดี เช่น Excel, Word, Web.
• หากมีใบอนุญาต นายหน้าประกันวินาศภัย หรือ นายหน้าประกันชีวิต จะได้รับการพิจารณาเป็นพิเศษ (ถ้ามี).
• พิจารณาปรับเงินเดือนเพิ่มตามคุณสมบัติ.
• อุปกรณ์ รวมถึงเสื้อองค์กร.
• ประกันสังคมและสิทธิประกันกลุ่มของบริษัท.
• โบนัสรายไตรมาส และ โบนัสรายปี.
• เบี้ยเลี้ยงและค่าเดินทางนอกสถานที่ (กรณีมี การออกงานนอกสถานที่ นอกกรุงเทพมหานคร).
• กิจกรรมงานเลี้ยงประจำปี.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Full accountability to develop key strategic distribution initiatives to deliver all business plan KPI - APE, VNB, Manpower, Active Ratio and Case size and rate.
• Develop strategies to increase insurance penetration across SCB from Wealth/ Branch/ SME/ Direct Sales and help Head of Sales with the roll out of these strategies to the field.
• Analyze sales trends and momentum to recommend and develop sales tactical campaigns to drive maximum Insurance sales across Wealth/ Branch/ SME/ Direct Sales of SCB.
• Represent Bancassurance to engage with SCB senior executives to chair strategic development meetings to formulate and execute distribution strategies with effective field execution plan whilst aligning with company directions.
• Lead the full project development and implementation of the FWD flagship digital program FWD Affiliate to SCB .
• Lead the channel s support function initiatives and discussions including Underwriting, Operations, IT, Distribution Strategy Support to help improve turnaround times, policy issuance, create synergy and enhance efficiency and effectiveness.
• Bachelor's degree in any field, MBA preferable.
• Certification / License Project Management certification is preferred.
• Working Experience Minimum 7 Years experience in distribution strategy, project management and process improvement in life insurance industry especially related to Agency and Bancassurance. Management consulting experience is an added advantage.

ประเภทงาน:

งานประจำ

• Act as a business partner and key contact to the employees, people managers and business leaders in the assigned functions on people tasks and processes.
• Execute People initiative and agendas in alignment with People strategies and directions. Provide consultancy advice to people managers on any people related issues.
• Execute and provide recommendations on People initiatives, policy, agendas to assigned functions in support of business plan and strategies and align with People strategies and directions.
• Manage request, approval and documentations of end-to-end staffing processes - hiring, transfer, promote, restructure, resignation - cooperate with People Business Partner Supporter and related parties to ensure data accuracy and processes are complied with procedure and SLA.
• Manage and monitor organization structure, headcount and manpower of assigned functions. Ensure accuracy of employee data and people dashboards/ reports.
• Manage new joiner onboarding, coordinate with line managers and related parties to prepare for first day orientation and ensure completion of probation assessment by timeline.
• Execute and provide guidance to employees, people managers and business leaders in managing their performance management cycle - goals setting, check-in, performance conversation, performance appraisal and Performance Improvement Plan (PIP).
• Facilitate talent identification and ensure quality of talent pipeline. Monitor the talent development and career progression.
• Ensure positive employee experience and engagement of assigned functions via execution of employee engagement actions.
• Provide consultancy advice and perform for disciplinary actions, manage and solve employee relations issues, cooperate with related parties and involve in investigation (if necessary).

ทักษะ:

Scrum, English

ประเภทงาน:

งานประจำ

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Bachelor s or Master s degree required with any fields background.
• Preference for project management training and/or certification.
• At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
• Background in cloud AWS or related is preferred.
• Experience in supervising and coaching subordinates.
• Excellence communication in both Thai and English.

ทักษะ:

Budgeting, Compliance, Product Development

ประเภทงาน:

งานประจำ

• Overall accountability for FWD TH Health, including Actuarial, Health Operations (Claims, Medical Networks, Medical Services and FWA), Data and Analytics.
• Develop and execute strategic vision for FWD TH Health division, aligning with the FWD Group and TH goals, enhance the performance, operations, efficiency, growth, retention, and profitability of FWD TH Health.
• Regularly review and adjust strategies based on evolving market dynamics.
• Set and manage financial targets for the FWD TH Health insurance division, including premium income, Loss and Combined ratios, expense ratios & profitability.
• Oversee FWD TH Health Business Planning, budgeting and financial forecasting processes, ensure alignment with financial goals of FWD Group and TH.
• Monitor FWD TH financial performance, implement strategies to address any gaps and ensure profitability and sustainable growth.
• Oversee the design and delivery of Health insurance programs and services, aligning with / leveraging FWD Group wherever possible.
• Partner with internal/external stakeholders including healthcare providers, industry bodies, and regulators to offer comprehensive Health insurance solutions.
• Oversee the health insurance product portfolio, regularly reviewing competitiveness, profitability, and compliance. Collaborate FWD TH Propositions teams to manage product experience and manage risk appetite for health insurance products, working closely with underwriting and actuarial teams.
• Drive innovation in product development, ensuring competitive, customer-focused offerings, working closely with FWD TH Propositions team (act as co-lead the development of health insurance products).
• Benchmark the company s Health insurance services and and performance against competitors, identifying areas for differentiation or improvement.
• Manage relationships with regulators / other external stakeholders to address compliance/regulatory challenges proactively. Keep up-to-date with Health insurance/related regulatory changes, adjust FWD TH Health practices accordingly.
• Monitor / manage Health Claims experience and work closely with Claims leadership team to ensure maturation of that function.
• Manage the integration of digital solutions and data analytics to enhance product offerings, streamline operations, and improve customer experience.
• Drive Health Transformation initiatives, including health-tech / InsurTech solutions that align with FWD TH efficiency goals, customer demands and industry trends.
• Use data analytics to inform decisions around product design, pricing, claims, and risk management.

ทักษะ:

Business Statistics / Analysis, Data Analysis, Management, English

ประเภทงาน:

งานประจำ

• Develop, implement, and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks.
• Identify trends and opportunities through analysis of complex datasets, supporting by insights from sales team, for decision making by partners and organizational stakeholders.
• Create and maintain rich interactive visualizations to present insights and analysis to related stakeholders.
• Design best-practice reports based on data mining, analysis, and visualization for tracking purposes.
• Prepare sales performance update, insight, and analysis in required format for sale performance discussion forums.
• Ensure up-to-date contents and information provided, relating to current strategic plan and focus.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• To be in charge of the Fraud Data Analytic system and using on daily operation for proactive monitoring and analyzes the data, providing the potential leads for investigators to investigate for possible fraud in order to prevent customers being the victims and prevent company being sued by customers and regulators.
• To lead the proactive investigation by using Analytic system for enterprise project.
• To interview the policyholder and gather evidences in field investigation.
• To translate investigation cases and weekly incident reports from Thai to English.
• To review English investigation cases, translate FRC s pack, regulations and FRC or fraud related documentation.
• To facilitate and present the cases in FRC in the absence of Head of CIS.
• To take minutes during the FRC meeting and draft minutes and submit to Head of CIS.
• To provide FRC s resolution to investigation team.
• To be in charge and review all FRC and CIS s reports to internal and external parties.
• To be key contact point for FRC management internally and externally.
• To attend meeting with FRC members.
• To investigate Freelook cases.
• Adhoc assignments as necessary.