T&T Manager - Artificial Intelligence & Data - Financial Services - TH

• Enable omni-channel customer journey and experience design
• Operating model based on analytics practices
• Digital enablement and platform implementation
  
  

• Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
• Using tech, human-centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.
  
  

• Focus on the delivery of client work and lead a cross-service line team for major deliverables and projects. Take charge of fulfilling the responsivities and deliverables planned for project working closely with the team and client to obtain sign-off and ensure client satisfaction as a result, build trusted relationships with the client.
• You will be continually encouraged to devise innovative solutions to help our clients maximise the value of their data assets by helping them transform data into insight. You will also assume real ownership of projects and key stakeholders at executive levels as you help them execute their strategy to build an efficient analytics organisation, processes and supporting technology.
• In addition, Managers should support practice development and business management activities to help grow the Analytics & Cognitive practice as well as aligning to an industry to exploit depth of knowledge and professional experience.
• Working as a key business partner to high profile clients, you'll have the chance to develop your expertise from strategy to execution, as well as in delivery and implementation. As a Manager in the FS Data and AI, you'll be able to put your own creative ideas into practice as you take ownership of deliverables and resources on transformation projects and hone your commercial skills.
• Design and develop tailor-made solutions, strengthen presence of AI&D Practice for in the SEA market, identify revenue-generating opportunities, and get involved in proposal writing, pitch presentations, etc.
  
  

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

• Bachelor or Masters' Degree in any relevant discipline.
• Minimum 8-10 years of working experience in the Consulting Industry within Financial Services clientele

• It would be great to have
  • Business problem solving in the banking or Insurance domain, using analytical tools i.e Machine Learning libraries, LLM (Large Language Model) such as Open AI, Anthrophyic, Google Bard.
  • Hands-on Experience in finding Data Science solutions, developing AI Models using ML Workbench (i.e PIVOTAL Cloudera, Ms Azure, NVDIA Omniverse)
  • Good foundation in Data Management, Data Governance (AI Model, ML Ops)

• Banking domain analytics within mass market;
  • wealth or private banking sales & customer 360 analytics
  • fraud-compliance-risk analytics
  • operational productivity & capacity analytics
  • human resource analytics or various advanced analytical frameworks for SME / commercial banking
  • transaction banking, payments, etc.
• Insurance Domain within Bancassurance, Life, General Insurance domain such as agency sales & distribution, customer acquisition & servicing analytics, claims processing, fraud, etc.
• It would be nice should you have
  • Good foundation in programming language i.e (at least one) R, Python, Scala
  • Certification with relevant to Cloud / Machine Learning / Artificial Intelligence.
  • Regional Financial Services Experience, across SEA
  • Strong client relationship skills, including an ability to independently engage with clients.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit our short-term and long-term project assignments
    
    

• Opportunity Management – RFI / RFP Process, Solution Designing, Budgeting and Account Planning
• Delivery Management – Project Management, Manage Project Team, Project P&L
• Leadership - Mentor and coach team members, fostering their professional growth and development within the insurance consulting domain