Job Responsibilities

• Receive escalated technical issues from Frontline Support Engineers
• Analyze complex problems to diagnose root causes
• Develop and implement advanced solutions using your knowledge of products and services
• Collaborate with product engineering teams to identify and resolve product defects
• Document solutions and knowledge base articles for future reference
• Stay up to date on the latest features, tools, and best practices of cloud industry
• Provide technical guidance and mentorship to Frontline Support Engineers

Job Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Minimum 5 years of experience in technical support 
• Proven experience in a supervisory or management position
• Proven ability to troubleshoot and resolve complex technical problems
• In-depth knowledge of market cloud products and services
• Having relevant cloud technical certifications is a plus
• Experience with cloud troubleshooting methodologies
• Excellent communication and interpersonal skills
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal–Oriented, Unity, Learning, Flexible.