Job Responsibilities

• Serve as the main contact for network investigations
• Monitor GSA internal networks and data hall environments
• Interpret and address connectivity alerts
• Lead incident management events and create event tickets
• Perform configuration tasks and adhere to security policies
• Research and summarize events, providing reports
• Coordinate with carriers to resolve customer issues
• Provide input for network management optimization
• Troubleshoot and escalate issues as needed
• Deliver timely and accurate end-to-end support
• Document actions and provide peer coaching/training

Job Qualifications

• Bachelor's degree in information technology, computer science or related field.
• Flexible schedule availability, including nights, weekends, and shift rotations
• Strong focus on customer service solutions
• Understanding of various network topologies
• Excellent communication skills via direct contact, phone, email, and documentation/tracking incidents
• Knowledge of OSI Model and troubleshooting techniques
• Familiarity with industry cabling standards and datacenter infrastructure
• Proficiency in interacting with computing systems
• Ability to navigate and utilize ticketing systems effectively
• Comfortable working in a fast-paced environment with professionalism and flexibility
• Punctual, reliable, and able to manage deadlines effectively
• Strong organizational skills
• Familiar with Computer literate with an emphasis on Microsoft Office Suite
• Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)
• Experience with network monitoring software applications
• We welcome recent graduates and those starting out in their careers to apply for this engineer-level position
• Leader position is reserved for candidates with direct experience only
• Creativity, problem solving skills, negotiation and systematic thinking
• Fluent in English both written and verbal (Minimum 500 TOEIC score)
• Goal–Oriented, Unity, Learning, Flexible