Position : End-User Hardware and Software Management
Krungthai Bank PCL

Role Definition :
Perform day-to-day execution of hardware and software management tasks for end-users. Ensuring that users have the tools they need to be productive while maintaining compliance and security.

Responsibilities

• Manage the entire hardware lifecycle, from request processing and procurement to installation, configuration, and deployment.
• Maintain accurate inventory records, track asset details, and coordinate repairs and replacements with vendors.
• Manage the software lifecycle, including request processing, license allocation, and deployment of applications on end-user devices.
• Ensure proper software license utilization by verifying user eligibility, monitoring usage, and ensuring compliance with licensing terms.
• Maintain accurate, up-to-date records of all hardware and software assets, including their location, configuration, maintenance status, and lifecycle changes.
• Ensure adherence to hardware and software policies through communication, training, and enforcement, escalating violations as needed.
  

Qualification
Education:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum of 3-5 years of experience in IT asset management, software licensing, or a similar role.
• Experience with managing hardware and software lifecycles, including procurement, installation, configuration, and deployment.
  

Technical Skills:

• Proficiency in IT asset management tools and software.
• Working knowledge of Scaled Agile Framework (SAFe).
• Familiarity with software licensing processes and compliance.
• Experience with data gathering and reporting tools.
• Understanding of IT service level agreements and IT standards, procedures, and policies.
• Basic understanding of Software as a Service (SaaS) concepts and technologies.

Competencies:

• Design Thinking: Ability to apply design thinking principles to improve processes and services.
• Decision Making and Critical Thinking: Strong analytical skills and the ability to make informed decisions.
• Teamwork: Ability to work collaboratively with team members and other stakeholders.
• Growth-Minded: Willingness to learn and adapt to new technologies and methodologies.
• Results Orientation: Focus on meeting or exceeding established targets and driving critical activities to completion.
  

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to handle multiple tasks and prioritize effectively.
  

Certifications (Optional but Preferred):

• ITIL (Information Technology Infrastructure Library) certification.
• Certified Hardware Asset Management Professional (CHAMP).
• Certified Software Asset Manager (CSAM).

" You have read and reviewed Krung Thai Bank Public Company Limited's Privacy Policy at https://krungthai.com/th/content/privacy-policy. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.

The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with "